Support

Email [email protected]. We usually answer within two days.

Trail maps

Each US state or Canadian province is a one-time purchase, or get them all at once. Resorts outside the US and Canada are free. On a new phone, tap Restore under Settings → Trail maps.

Speed looks wrong

Keep the phone in an inside pocket so it stays warm and gets a clear GPS signal. Speed needs a few seconds of good GPS after you start moving.

A run is missing

A run counts once you've dropped about 20 m (65 ft) and kept moving for 20 seconds. Riding a lift ends a run.

Report a map fix

Trail fixes shared by other skiers can be reported from the trail map: tap the trail in Edit mode, then Report. You can also hide every fix from that person. Reported fixes are hidden and reviewed.

Delete your account

Settings → Account → Delete account removes your account and every fix you shared, and signs the app out of Sign in with Apple.